Got Questions? We’ve Got Answers
Explore everything you need to know about our services, pricing, and what to expect when working with webox digital
Which service package should I choose?
While all our packages deliver great value, the Business Upgrade is by far the most popular choice among our clients. It strikes the perfect balance between affordability and powerful features, offering enhanced SEO tools, conversion-focused design, and marketing support to help your business grow online.
If you want a clean, professional site, Essential Package works well — but if you’re serious about attracting customers and boosting sales, Business Upgrade is your best bet. For full customization, extra pages, and hands-on training, the Complete Pro package is here for you.
Can I upgrade later if I start with the Essential Package?
Absolutely. Many of our clients start small and scale up as their business grows. We’ll make the upgrade process smooth and cost-effective.
Do I need to supply my own content and images?
Yes, most clients provide their own content. But don’t worry—we guide you on what’s needed, and if you need help, we offer content support and copywriting as an add-on.
Do you offer eCommerce websites?
Yes. We provide complete eCommerce solutions, including product pages, cart, checkout, and payment integration. This is usually quoted separately depending on your needs.
Is training included after the website is launched?
Yes，we offer support guides or website care plan as needed.
What if I need help later on?
We’re always here for you. You can book on-demand support at our hourly rate, or choose a monthly website care plan.
How long does it take to build a website?
Most projects are completed in 3–6 weeks depending on scope and client response times. We keep you updated throughout the entire process.
What kind of support is included after launch?
All packages include 7-day post-launch email support, so you’re not left alone once your site goes live.
If you choose our Complete Pro package, you get extended support for 45 days, including priority troubleshooting and guidance.
For long-term help, we also offer ongoing support plans.
Who owns the website and content after completion?
You do — 100%. Once your project is complete and fully paid, all designs, code, and content are handed over to you. We also sign a simple agreement if needed to ensure your intellectual property rights are protected.
How do you ensure website security and privacy?
We follow best practices like installing SSL certificates, secure admin credentials, and updated plugins. We also guide you on secure hosting and offer ongoing care plans to keep your site safe and up-to-date. Your data and project details are kept strictly confidential.
Do I need to provide all the content?
You can, but we’re happy to guide you or provide professional copywriting as an add-on. We make the process easy either way.
What if I want to make changes after launch?
After launch, we provide a backend instruction so your team can easily manage and maintain the website content, including regular updates and content changes - or you can request changes anytime. Post-launch updates are billed hourly or can be covered under our support plans for your convenience.
How are your prices so affordable compared to most agencies?
We run a lean operation and focus on what matters: clean design, smart strategy, and solid results. You're not paying for unnecessary extras—just great websites, built efficiently.
Does affordable mean low quality?
Absolutely not. “Affordable” means we work smarter, not cheaper. Every project is thoughtfully crafted, no shortcuts, with basic SEO setup so your website can be seen on Google. We treat small businesses like big brands.
Will there be any hidden fees later?
No surprises here. We value transparency. If anything extra is needed, we’ll discuss it with you first and provide a fair quote. You’re always in control.
Are hosting and domain included in the price?
No, hosting and domain are not included in our pricing. We believe it’s important that you retain full control and ownership of your website’s hosting and domain. Many agencies bundle these services to lock clients in, but we want you to have complete independence and flexibility from the start.
How much do domain and hosting usually cost?
Domain names typically cost between AUD $10 to $30 per year, depending on the domain extension you choose (like .com, .com.au, etc.). Hosting plans usually range from AUD $15 to $50 per month, based on your website’s size and traffic needs. We can recommend reliable providers and are happy to assist or guide you through the purchasing process if needed.
How do payments work?
We typically take 50% upfront and 50% upon completion. Larger or long-term projects may be split into milestones.
Do you offer packages for startups or small budgets?
Yes! That’s our specialty. Our Essential Package is perfect for small businesses, and we’re always happy to tailor something based on your goals and budget.
Do you offer discounts for repeat clients or referrals?
Yes, we love supporting loyal customers! Ask us about our referral and loyalty discounts.
How long does a project usually take?
Most websites are completed in 3–6 weeks depending on the scope and how quickly we receive your content and feedback.
What if I already have a website?
We can redesign, improve, or migrate your existing site to a better platform—let’s talk!
What’s the best way to get started?
Just fill out our contact form or send us a message—we’ll reply within 1 hour with next steps.
Why do I need a website if I already use social media?
Social media is great, but a website gives your business more credibility and control. It’s your online home that you fully own—no algorithms, no distractions, just your brand.
Is ongoing maintenance required?
Like any software, regular updates are important for security and performance. We offer affordable care plans—or you can manage it yourself.
How do I provide feedback during the project?
We’ll schedule regular check-ins and provide clear ways for you to review, comment, and approve changes at each step.
What industries do you work with?
We work with all kinds of small and medium-sized businesses—restaurants, tradies, clinics, retail shops, service providers, and more. Every website is tailored to suit your industry and goals.
Can you help me register a domain name or hosting?
Yes, we’ll guide you through the process or handle it for you—it’s totally up to you.
Do I need to sign a long-term contract?
No. Our pricing is transparent, and there’s no lock-in. You only pay for what you need.
Will my site work well on mobile devices?
Yes. All our websites are mobile-responsive and tested across devices for a smooth user experience.
webox digital
Web Development
SEO Optimization
Hosting & Support
webox digital
Web Development
SEO Optimization
Hosting & Support