Terms & Conditions
Last updated: July 2025
These Terms and Conditions (“Terms”) govern your use of the services provided by webox digital (“we”, “us”, “our”), an Australian business operating under ABN 71837362592. By engaging with us or using our website, you agree to these Terms.
1. Services
We provide website design, development, SEO setup, and related digital services. Specific deliverables, timelines, and pricing will be outlined in a written quote or agreement before the start of any project.
2. Payment Terms
A 50% deposit is required before web development work begins, with the remaining 50% due upon project completion and prior to the website going live.
Add-ons or services outside the agreed scope will be quoted separately and billed accordingly.
All prices are in Australian Dollars (AUD) unless otherwise stated.
3. Refund Policy
Non-Refundable Services
For services such as website design, website development, and IT support, refunds are not available. Please ensure that all service orders are placed carefully, as purchases for these services are considered final.
Subscription-Based Services
For services like ongoing SEO, digital marketing, and care plans:
Cancellation Notice: A 7-day written notice is required to cancel the subscription.
Refunds: Refunds may be issued after cancellation but will exclude applicable transaction or processing fees.
Fixed-Term Subscriptions: Subscriptions with a pre-agreed fixed term are non-refundable under any circumstances.
Thank you for your understanding and cooperation. If you have questions regarding this policy, please contact us at info@weboxdigital.com.au.
4. Ownership & Licensing
Upon full payment, you own all rights to the website design and content created specifically for your business.
Any third-party assets (e.g. stock photos, fonts, plugins) used are licensed appropriately and remain subject to their respective terms.
5. Client Responsibilities
Clients must provide all necessary content, images, and branding elements in a timely manner.
Project delays caused by missing content or late communication may impact timelines and delivery dates.
6. Website Hosting
Webox Digital does not provide hosting directly. Clients are responsible for purchasing and maintaining their own hosting plans and domain names. We’re happy to assist or recommend providers, but do not guarantee uptime, speed, or performance.
7. Maintenance & Support
All packages include 7-day post-launch support via email (or 45 days for Pro Package).
Website backend tutorial will be provided to client upon launch.
Ongoing support is available at an hourly rate or through an optional Website Care Plan.
8. Revisions & Change Requests
Website packages include up to 2 rounds of revisions before final delivery.
Additional change requests or scope modifications may incur extra charges at our standard hourly rate.
9. Limitation of Liability
We are not liable for any damages resulting from your use or inability to use the website or our services. You agree to use our services at your own risk and understand that performance may depend on external factors (e.g., your hosting provider).
10. Privacy
We are committed to protecting your privacy. For more information on how we collect and use your data, please see our Privacy Policy.
11. Changes to Terms
We may update these Terms periodically. The latest version will always be available on our website and will supersede any previous versions.
12. Contact Us
If you have any questions or concerns about these Terms, please reach out to us at: